Rural Health Coordinator is responsible for the administration and safety of the Rural Mobile Clinic (RMC) to include planning, coordinating, and facilitating those activities necessary for the efficient operation of the RMC branding and support of the clinical team in conjunction with the Chief Operating Officer (COO). Assists with team provider satisfaction and productivity. Individually responsible for the functional administration of the RMC conjunction with strategic partners and the community. Acts as the team’s customer service representative. Able and willing to step into all administrative positions within the team when necessary. Assures adequate patient flow within the framework of the clinic needs and the needs of the community. Willing and able to perform other duties as assigned to assure safe, high quality, and efficient services for our patients and excellent team customer services. Duties, responsibilities and activities may change depending on business requirements.
Essential Duties and Responsibilities (includes, but not limited to):
- Facilitates the development, implementation and evaluation of program services and initiatives as they relate to the RMC.
- Prioritizes multiple tasks and projects to ensure timely completion.
- Coordinates the handling and processing of office administration duties specific to the assigned clinical & outreach program.
- Collaborates with others to assist with problem identification and resolution, cost containment issues, implementation of new services, and systems/performance measures.
- Develops, maintains and assesses workflow processes that enable safe, efficient patient care.
- Communicates with community partners regarding services provided and needs for program activities.
- Provides outreach, resources and support to consumers, patients and family members of patients who utilize care in the program.
- Responsible for coordination of RMC vehicle to and from site of care delivery, and complete and/or facilitate regular maintenance of vehicle and its components.
Tasks & Duties:
- Network with community leaders to establish foundation and linkage with community agencies.
- Coordinate supplies, maintenance, and staffing for RMC as needed.
- Collaborate with community agencies to coordinate resources and referrals
- Conduct follow-up with patients as necessary.
- Verify patient information and respond to patient requests.
- Make use of existing health center affiliations and resources as well as develop new methods of reaching new clients in the community.
- Track and complete reports as needed, evaluate progress, and revise strategies as appropriate.
- Demonstrate multi-cultural sensitivity and experience or interest in working with underserved communities, with a wide understanding of culture, beliefs and economic levels.
- Ability to handle confidential and proprietary information appropriately, high level of integrity.
- Must have a strong ability to prioritize and organize workload, handle several/different tasks at once, adapt quickly to change, work independently, and deliver under pressure.
- Demonstrate effective problem-solving skills and maintain focus in fast-paced work environment.
- Ability to exercise good judgment in a variety of situations, with strong written and verbal communication skills.
- Ability to set appropriate boundaries with clients, peers, as well as interacting professionally with other members of the organization.
- Ability to work in a compassionate team-oriented environment.
- Understand and commit to uphold Cempa Community Care’s Principles, Core Values, pledge of confidentiality, and organization’s policies and procedures.
- Bachelor’s Degree in Business, HealthCare, Social Work or related field preferred.
- Previous work experience in the health care arena, such as customer service/practice administration, desired.
- Project management experience.
- Knowledge of Microsoft Word, Excel, and/or Access software.
- Knowledge and understanding of HIV, Hep C, STI’s, its transmission, prevention, and progression in the body (medical issues).
- Knowledge of the psychosocial issues faced by our region.
- Familiarity with entitlement programs and community services.
- Must pass background check, and drug testing.